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Shipping Policy

Thank you for shopping with us! All of our orders are carefully packed and dispatched directly from our manufacturer in Dover, DE. Please review our shipping policy below to understand how your order is processed, shipped, and delivered.

1. Shipping Destinations

We currently operate strictly within the Domestic United States.

 

  • We ship to all 50 U.S. states, Washington D.C., and U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands).

  • We fulfill orders to U.S. P.O. Boxes and APO/FPO/DPO military addresses.

  • International Shipping: We do not offer international shipping at this time.

2. 5-Day Shipping Commitment

We strive to ensure your package reaches your doorstep as quickly as possible. All standard orders are fulfilled under our 3-5 Day Domestic Shipping Guarantee. 

Note: Delivery times are calculated based on business days (Monday through Friday, excluding Federal holidays).

Standard 3-5 Day Expedited

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Standard 3-5 Day (AK, HI, PR, APO)

Contiguous U.S. : 3 -5 Business Days        

$7.99 (Free on orders $75+)

Non-Contiguous U.S. & Territories

$9.99 (Free on orders over $80+)

3. Order Processing & Daily Cutoff

Processing Time: Orders are processed within 2 business days from our manufacturer in Dover, DE. Orders placed before 12:00 PM EST (Monday – Friday) will begin processing the same business day.Weekend & Holiday Orders: Orders received after 12:00 PM EST on Friday, or during weekends and federal holidays, will begin processing on the next business day.Order Confirmation: Upon placing an order, you will receive an automated email confirmation containing your order details.

4. Order Tracking

Once your package has been fulfilled and picked up by our carrier (USPS, UPS, or FedEx), you will receive a Shipping Confirmation email containing your active tracking number. Please allow up to 24 hours for tracking updates to register on the carrier's portal after receiving your tracking number. You can check your delivery status at any time using the link provided in your shipping confirmation email.

5. Address Changes & Correct Address Accuracy

Please double-check your shipping address prior to completing your checkout. Because we process orders rapidly to meet our 3-day delivery window: Address modifications can only be requested within 1 hour of order placement by contacting our support team. We cannot guarantee address changes once an order has entered the fulfillment queue. We are not responsible for orders delivered to incorrectly entered addresses provided by the buyer.

6. Shipping Delays & Weather Exceptions

While we guarantee dispatch from Dover, DE to meet 3-day transit times, unforeseen transit delays may occasionally occur due to severe weather conditions, seasonal carrier surges, or severe traffic disruptions.If your shipment experiences a significant carrier delay beyond the expected 3-day timeline, please reach out to us so we can assist in tracking or resolving the issue with the carrier.

7. Lost, Stolen, or Damaged Packages

Damaged Items: If your order arrives damaged, please retain all packaging materials and take clear photos of the damage. Contact our customer support team within 48 hours of delivery. Lost or Stolen Packages: If your tracking information shows "Delivered" but you have not received your package, please check around your delivery area and with neighbors first. If the package remains missing after 24 hours of marked delivery, contact us to initiate a carrier claim.

Contact Customer Care

If you have any questions regarding your shipment or need assistance with an order, please contact our team:

Email: musclemuffinpatty@gmail.com

Location: Hampton, GA 30228

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