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Refund Policy

Effective Date: September 22, 2026

 

Thank you for shopping with us. We take pride in the quality of our fitness apparel, gear, and accessories. Please review our complete refund and return policy prior to making a purchase to ensure full understanding of our terms and conditions.

  • Section 1: Final Sale Items (Wearables & Apparel)

Due to hygiene standards, safety regulations, and inventory management, all wearable fitness apparel and wearable fitness equipment are FINAL SALE. Once an order is placed and delivered, these items cannot be returned, exchanged, or refunded under any circumstances.

Included Final Sale Products:

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  • Apparel: Leggings, shorts, sports bras, tops, hoodies, compression wear, socks, and undergarments.

  • Wearable Equipment & Accessories: Weightlifting belts, wrist wraps, knee sleeves, elbow cuffs, lifting straps, workout gloves, and weighted vests.

Please consult our detailed sizing charts and product descriptions carefully prior to completing your purchase.

  • Section 2: Non-Wearable Fitness Equipment

We offer a strict 3-day return and exchange window for eligible non-wearable fitness equipment and accessories.

  • Eligibility Guidelines:

    • Request Window: Return or exchange requests must be formally submitted within 72 hours (3 calendar days) of the carrier's confirmed order delivery timestamp.

    • Expiration: After 3 days from order delivery, all sales become final. No refund or exchange requests will be accepted or processed after this period.

    • Condition: Returned items must be completely unused, unwashed, and in their original factory packaging with all tags, seals, manual guides, and component accessories intact

  • Covered Non-Wearable Equipment:

    • Foam rollers, yoga balls, Pilates rings and yoga blocks. Gym bags & non-wearable gym accessories.

  • Section 3: How to Submit a Return Request

To request a return or exchange for an eligible non-wearable item, please complete the following steps within the 3-day post-delivery window:

  • Submit Request: Email customer support at musclemuffinpatty@gmail.com with your original order number, delivery date, and reason for return.

  • Review & Approval: Our customer care team will verify your delivery timestamp and issue a Return Merchandise Authorization (RMA) number along with return shipping instructions.

  • Ship Item: Package the item securely and follow the return instructions provided from our team. Unauthorized returns sent without an RMA number will be rejected.

Note: Customers are responsible for all return shipping costs unless the return is due to a verifiable manufacturing defect or fulfillment error.

  • Section 4: Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged upon arrival, defective, or incorrect, you must report the issue within 48 hours of delivery.

  • Contact customer support at musclemuffinpatty@gmail.com.

  • Provide clear photos or video documentation of the damage or error alongside your order confirmation number.

  • Confirmed damaged or incorrect items will be replaced or fully refunded at no extra charge to you.

  • Section 5: Refund Processing Timeframes

  • Once your returned non-wearable item is received at our warehouse, it will undergo inspection within 2 business days.

  • Approved refunds will be credited back to your original method of payment within 5 to 7 business days, depending on your financial institution.

  • Original shipping fees paid at checkout are strictly non-refundable.

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